506-83991213 [email protected]

Reservation Policies

  • All prices are subject to change without notice.
  • If reserved through a travel agent, a voucher must be presented before boarding.
  • If reserved directly in our offices please provide invoice.
  • Please be on time at your specified pickup hotel.
  • Health Conditions: Participants in Rios Tropicales adventures must be in good health. Pregnant women and people with recent surgeries, injuries or compromised health conditions should check with their doctor before reserving any adventures.
  • Health Protocols during COVID-19: As a result of the COVID-19 global pandemic, the Costa Rica Ministry of Health has defined sanitary measures for tourism business operations. Going even further, Rios Tropicales has developed its own additional health protocol and sanitary measures for managing its services. These protocols will be continually updated in order to be able to respond at all times to the changing needs and guidelines issued by the Ministry of Health. Read our detailed 2020 Health Protocol.

There is bill being reviewed by the Costa Rican Congress that would add a sales tax structure to services such as hiking, parks, zoos, rafting, etc. If it is passed and becomes law, it will add a tax of 13% to these services, including tours and transfers; in which case, it will affect the prices presented in this document

Cancellation Policies

All trips follow these cancellation policies unless otherwise indicated on the trip description. Trips with lodging booked at non-Tropical Rivers lodging venues, often have longer cancellation requirements. Please read your trip information carefully. If you have any questions, call us Costa Rica +506-8399-1213. Or you can email us at [email protected].

CANCELLATION POLICY FOR ONE (1) DAY TOURS:

  • Changes or cancellations to one day tours must be received before 4:00 p.m. the day before the tour date, and must be sent by email to [email protected] Otherwise, a 100% penalty of the tour cost will be applied.
  • No refunds for NO SHOWS.

CANCELLATION POLICY FOR TWO (2) AND THREE (3) DAY TOURS

  • Changes or cancellations to two and three day trips must be received at least 3 days before the trip departure date and must be sent by email to [email protected] Otherwise, a 100% penalty of the tour cost will be applied.
  • No refunds for NO SHOWS.

CANCELLATION POLICY FOR TRIPS OF FOUR (4) OR MORE DAYS

  • For trips of four days or more, any change or cancellation must be made 15 days before the trip departure date and must be sent by email to [email protected] Otherwise, a 100% penalty of the tour cost will be applied.
  • No refunds for NO SHOWS.

CANCELLATION POLICY FOR TORTUGUERO – PACUARE PACKAGES

  • Cancellations must be made 16 days before the trip date for no penalty to be applied. Cancellations made 15 days or less before the trip date will be subject to penalties applied by Mawamba Lodge and also Tropical Rivers Lda.
  • No refunds for NO SHOWS.

ADDITIONAL INFORMATION

  • Cancellations or modifications of any tour due to illness or any special circumstances (accidents, death of a family member, hospitalization, etc.) must be sent by email to [email protected], explaining the reason why the client was not able to participate. Respective legal documents (medical letter, death certificate, hospitalization proof, accident report, etc.) must be attached for a total or partial refund or to change tour dates
  • No Shows: There are no refunds for no shows on the day of the tour. We will charge 100% of the tour cost.
  • Pregnant women are excluded from participating in Tropical Rivers tours.
  • Tropical Rivers reserves the right to cancel or modify reservations, and to decide if partial reimbursements will be made, due to weather conditions or events beyond our control, such as: earthquakes, floods, fires, epidemics, road conditions, accidents, cancellations of external transport, or any other cause attributable to force majeure that may interrupt or delay a scheduled trip. Tropical Rivers will not be responsible for any additional expenses that the client must incur in these cases.
  • For emergency situations, trip modifications, and last-minute reservations, you can contact us by phone at +506 8399-1213, which will be answered only until 9:00 p.m.